Banglalink has rolled out a major upgrade to its MyBL app, adding more than 20 self-service features and artificial intelligence tools to give customers greater control over their mobile usage, said a press release on Sunday.
The update brings SIM management, pack renewal, Voice over LTE activation, PayGo, Do Not Disturb and value-added service controls into a single platform. The interface has also been redesigned to offer simpler navigation and a smoother user experience.
Two artificial intelligence services have been introduced. The AI Customer Support System supports complaint tracking and instant resolutions. The AI Chatbot provides real-time support on account details, offers and troubleshooting.
Postpaid users will now get personalised pack suggestions, fast electronic bill downloads and a digital option to request increased security deposits.
“Our goal is simple. We want to make digital self-care effortless and intelligent,” said Banglalink Chief Corporate and Regulatory Affairs Officer Taimur Rahman.
“This is not just convenience. This is control. We want customers to take charge of their mobile services and make decisions freely,” he said. He said the upgrade aligns with Banglalink’s broader DO1440 digital strategy.
The company said the update strengthens its position in Bangladesh’s digital services landscape while expanding access to smarter self-management tools for mobile users.
