Pubali Bank PLC held its CLS Agent Conference 2026 at its head office auditorium, bringing together senior management, regional executives and field representatives as the lender seeks to strengthen customer service, improve transparency in loan disbursement and enhance the effectiveness of its field-level operations.
The conference, organised by the bank’s Retail Business Division, formed part of Pubali Bank’s ongoing efforts to expand the capacity of its CLS network and reinforce operational standards across its retail business, the bank said in a press release.
Mohammad Ali, Managing Director and Chief Executive Officer of Pubali Bank PLC, attended the programme as chief guest.
Deputy Managing Directors Mohammad Shahadat Hossain, Md Shahnewaz Khan and Mohammad Anisuzzaman were present as special guests. The event was chaired by Md Malequl Islam, Head of Retail Business Division and Deputy General Manager.
Regional heads from different parts of the country, head office executives and CLS agents also attended the conference.
As part of the programme, the bank recognised the top 13 CLS Agents of 2025 for their performance and contribution to business growth. The award recipients received crests, certificates, motorcycles and mobile phones.
Addressing the conference, Mohammad Ali highlighted the importance of strengthening the professional capabilities of CLS agents, expanding customer-focused services and ensuring greater transparency in loan disbursement procedures.
He also emphasised the need to make network operations more efficient and responsive to evolving customer requirements.
According to the bank, future initiatives will focus on making CLS services more modern, technology-driven and effective.
Mohammad Ali described CLS agents as important partners in the bank’s development journey and said Pubali Bank places significant value on performance, integrity and collaboration.
He expressed hope that the recognition programme would further motivate agents and contribute to the bank’s overall growth and operational success.
The conference forms part of the bank’s broader strategy to improve service delivery and strengthen engagement with customers through its field-level network while supporting business expansion across its retail banking operations.
