Dutch-Bangla Bank (DBBL) PLC has reviewed business strategies for its branches in the Rajshahi and Rangpur regions, focusing on customer service improvements and achieving business targets.
The bank held a strategic conclave in a hybrid format at a hotel in Bogura on Friday, 16 October, bringing together branch managers and senior management to formulate business strategies and strengthen customer service, the bank said in a press release on Saturday.
Dutch-Bangla Bank Managing Director and Chief Executive Officer Md Ahteshamul Haque Khan attended the programme as chief guest.
Addressing the gathering, Khan said the bank had undertaken various strategic initiatives to position itself as the best financial solutions provider and a trusted partner for its customers.
He highlighted several strategic priorities, including developing a customer-centric approach through a “Client Caring Mentality”, to ensure service excellence.
Khan also urged officials to contribute more effectively to achieving the bank’s strategic objectives and strengthening its overall business foundation.
Branch managers from the Rajshahi and Rangpur regions presented their respective business strategies and assured management of their commitment to meeting targets through improved customer service.
Senior management officials shared their observations and provided guidance on strengthening service delivery and achieving business objectives.
Officials from branches and sub-branches, regional heads of Rocket and agent banking operations, and alternative delivery channel (ADC) supervisors from both regions also joined the conclave online.
