Pathao, Bangladesh’s leading digital services platform, has announced a significant expansion of its “Parcel” service, introducing a new suite of delivery options designed to offer customers greater flexibility, speed, and affordability.
The move marks a shift from a one-size-fits-all model to a comprehensive logistics platform where users can choose delivery experiences based on their specific urgency, convenience, and budget.
The expanded service suite includes Instant delivery, featuring pickup within approximately 10 minutes and delivery within one hour for urgent intra-city needs. For those requiring speed at a lower price point, a 4-Hour intra-city option has been introduced, alongside a Same-Day service for non-urgent city parcels.
For nationwide requirements, Pathao has launched Anywhere, which provides delivery across the country within one to three days with pickup from the customer’s location. Additionally, the company introduced Hub Drop, described as the most economical option, allowing customers to drop off parcels at designated Pathao Hubs for nationwide delivery within the same one-to-three-day timeframe.
Initially, the Instant, 4-Hour, and Same-Day services will be available in select locations for intra-city deliveries, while Anywhere and Hub Drop will facilitate affordable shipping across the country.
Fahim Ahmed, CEO of Pathao, stated that the expansion reflects an important evolution for the company. “Customers don’t always need the fastest delivery—they need the right delivery option for the occasion,” Ahmed said. “Whether it’s an urgent document that must arrive within an hour, a gift that can be delivered later in the day, or an affordable package sent across the country, we’re giving customers the freedom to choose”.
The launch is aimed at addressing changing consumer behaviour, as individuals and small businesses increasingly seek to balance speed, cost, and convenience. By introducing multiple service levels, the company aims to optimise logistics operations and improve delivery efficiency while making reliable shipping more accessible.
Users can access these new options via the latest version of the Pathao app, where they can compare delivery timelines and pricing through the “Parcel” tile before confirming a shipment.
Founded in 2015, Pathao has established itself as the largest digital services platform in Bangladesh, leading the market in ride-sharing, food delivery, and e-commerce logistics. The platform currently serves more than 15 million users and has created over 600,000 earning opportunities, supported by 400,000 “Pathao Heroes” and delivery agents, 200,000 merchants, and 15,000 restaurant partners.
