NRBC Bank has held a business review and recovery strategy meeting for its Sylhet Zone to enhance customer service, expand business while ensuring quality, and strengthen loan recovery initiatives.
The meeting was held on 25 August at a hotel in Sylhet, with Managing Director Touhidul Alam Khan attending as chief guest, said a press release on Saturday.
The meeting reviewed overall business performance including deposit mobilisation, loan disbursement and recovery, management of non-performing loans, asset quality, customer service and business expansion opportunities.
Khan said business growth must go hand in hand with maintaining high standards of customer service and asset quality. He stressed the importance of due diligence before loan disbursement, regular monitoring of customers and timely recovery.
He said loan recovery is not solely the responsibility of the recovery department but a collective responsibility of officials at every level. He advised officials to maintain regular communication with customers and understand their business conditions.
Khan also directed officials to ensure proper risk management and strict compliance with bank policies while acquiring new business, and underscored the importance of branch and sub-branch managers playing a more proactive and accountable role in achieving business targets.
Special Asset Management Head Tariqul Islam Khan and Sylhet Zone Head Ariful Rahman attended along with branch and sub-branch heads.
