Banglalink has recently opened a new flagship store in Khulna to offer customers an upgraded service experience focused on digital interaction and personalised support, according to a press release issued on Monday.
The store features an open environment and introduces a side-by-side “I vs We” support model, which allows Banglalink representatives to collaborate directly with customers to address queries. It also includes an interactive digital space for visitors to test the operator’s apps and services, alongside fast-track assistance desks and seating areas.
Commenting on the launch, Muhammad Mehedi Hasan said, “We aim for our customers to experience Banglalink seamlessly, both through our digital solutions and in every physical touchpoint. This new Flagship Store merges those interactions into an open, interactive space where customers can discover our digital ecosystem, receive prompt support, and engage with our team effortlessly. Expanding this modern format to Khulna reinforces our commitment to bringing accessible, high-quality service journeys to our customers across the nation.”
Banglalink is a subsidiary of VEON, a Nasdaq-listed global digital operator. Its service portfolio includes the super-app MyBL, the infotainment platform Toffee, and the digital lifestyle package RYZE.
