Financial Excellence Limited (FinExcel) organised a two-day customised executive training programme titled “Negotiation Mastery: A Value-Driven Approach to Drive Results” for the Recovery & Collection officials of The City Bank PLC.
The sessions were held last Thursday and Friday at Hotel Lake Castle Ltd, Dhaka, reads a press release.
The programme was inaugurated by Selim Barkat, Regional General Manager – Bangladesh, Sri Lanka & Maldives, Habib Bank Limited (HBL). During the inauguration, Barkat highlighted the vital importance of strengthening negotiation capabilities and adopting value-driven approaches in recovery and loan collection to achieve sustainable business results.
Following the opening, FinExcel Chief Executive Officer Nilufar Rahman welcomed the participants, facilitators, and distinguished guests. She outlined the core objectives of the programme and coordinated the successful execution of the two-day training.
Exclusively designed for Recovery & Collection professionals, the programme covered a comprehensive range of topics including value-driven negotiation strategies, borrower engagement, communication techniques, conflict resolution, recovery planning, and ethical collection practices.
These sessions were delivered by a distinguished panel of senior banking professionals and industry experts through interactive discussions, case studies, role-playing exercises, and practical scenarios.
Participants highly appreciated the customised learning approach, practical content, and interactive delivery, noting that the training was closely aligned with the operational needs of City Bank PLC.
Through such customised learning and advisory initiatives, Financial Excellence Limited (FinExcel) remains committed to strengthening the capabilities of banking professionals by delivering industry-focused executive education, advisory services, and capacity-building programmes.
