Singer Adnan Sami has criticised Mumbai Airport’s Pranaam service, alleging rude behaviour, negligence and poor coordination by staff at Terminal 2. He also accused the service of failing to inform him about a five-hour flight delay, as per Hindustan Times.
In a social media post, Sami said he had been using Pranaam since its early days but was disappointed by his latest experience with the service.
He alleged that no staff member was waiting to receive him and his team. He also claimed that Pranaam knew about the delay caused by Air India but informed them only after they had passed through the entrance security.
Sami said earlier notification would have allowed them to remain at home instead of arriving at the airport ahead of schedule and enduring a lengthy wait.
The singer also accused the female staff member assigned to his group of being rude and inattentive. According to Sami, she repeatedly used her mobile phone and failed to appear when it was time to escort them from the lounge to the departure gate.
Instead, she sent a porter, who reportedly did not know where she was. Sami said the porter eventually found the staff member sitting in a corner and using her phone.
He further alleged that the staff member could not guide the group to the fast-track facility for first and business class passengers, forcing them to navigate the process themselves.
Sami said the staff member responded defensively when confronted rather than apologising. He added that this was the second time he had experienced what he described as misconduct from Pranaam staff.
Criticising the service’s approach to paying customers, Sami said its staff displayed an arrogant attitude and showed little respect for passengers. He expressed disappointment over the incident.
Adnan Sami is known for songs such as “Lift Kara De”, “Tera Chehra”, “Kabhi To Nazar Milao” and “Bheegi Bheegi Raaton Mein”. He has also sung for Bollywood films, including “Bhar Do Jholi Meri” from “Bajrangi Bhaijaan” and “Aye Udi Udi Udi” from “Saathiya”.
Born in London, Sami became an Indian citizen in January 2016. He received the Padma Shri in 2020 for his contribution to music.
