Guardian trains employees for consistent service

TIMES Report
2 Min Read
Attendees of the B2B workshop organised by Guardian Life Insurance Limited pose for a photo in front of Paradise Hotel & Resort in Cox’s Bazar on Friday, July 18, 2025. Photo: Collected

Guardian Life Insurance Limited (GLIL) successfully organised a comprehensive B2B workshop on July 18, 2025, at the Ocean Paradise Hotel & Resort in Cox’s Bazar. The workshop aimed to equip employees with the skills needed to adapt to the evolving demands of modern and efficient service delivery in the digital insurance sector.

The day-long event, hosted by the Human Resources department, gathered 56 GLIL B2B members. Facilitated by Arshad Hasan, Director of Global Business (South Asia & Middle East) at a leading German multinational, the workshop focused on addressing emerging challenges while maintaining consistent, high-quality service. With over 20 years of experience and certifications in Miller Heiman, Creative Selling, and NLP Master Coaching, Arshad Hasan offered theoretical concepts along with practical applications.

The training covered five key areas of B2B excellence: Sales Mastery, Negotiation Excellence, Relationship Excellence, Team Management, and Leadership Development. The workshop emphasised experiential learning through activities such as pretend plays, group exercises, and real-life case studies.

Fasihul Mostofa, Senior Vice President, EPMO, Guardian, commented, “This workshop will help us maintain our leadership in pioneering digital transformation in the insurance sector.”

Chief Executive Officer (Acting) and Additional Managing Director Sheikh Rakibul Karim, FCA, along with other senior leaders, attended the event, underscoring Guardian’s commitment to continuous improvement and service excellence.

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