With the global digital economy and outsourcing industry expanding rapidly, the Bangladesh Association of Contact Centre and Outsourcing (BACCO) has set an ambitious target of creating 300,000 sustainable jobs by 2030—up from approximately 70,000 at present.
The announcement came during the opening ceremony of BPO Summit Bangladesh 2025, held in the capital on Saturday. BACCO, the industry association representing Bangladesh’s call centres and business process outsourcing (BPO) firms, revealed its vision of reaching $5 billion in annual revenue from BPO and IT-enabled services within the next five years.
At a time when artificial intelligence (AI) is transforming the outsourcing landscape by automating routine tasks and replacing many manual jobs, speakers at the summit emphasised that innovation, adaptability, and AI integration will be key to achieving this transition.
“Within two years, if you cannot integrate AI into your business, it may not survive. There is no alternative to digital transformation,” said Faiz Ahmad Taiyeb, Special Assistant to the Chief Adviser for Posts, Telecommunications and ICT.
The COVID-19 pandemic accelerated remote work adoption globally, reshaping how outsourcing operates. Industry insiders noted that technologies such as blockchain for data security, scalable service models, and AI-driven analytics are now at the heart of the sector’s evolution—making operations more efficient, flexible, and competitive.
AI technologies are already being used to perform tasks that previously took hours—now completed in moments. From analysing vast amounts of data to providing real-time insights, AI is driving smarter decision-making. Chatbots powered by AI are delivering 24/7 customer support, while AI-based learning platforms are helping personalise education. According to summit speakers, a country’s future competitiveness will increasingly depend on how effectively it adopts and applies AI technologies.
Summit Chair and ICT Secretary Shish Haider Chowdhury highlighted the role of inclusive technology in national development. “We do not see technology as a trap—it is the centrepiece of our development philosophy. This summit will shape the future of inclusive technology.” He also announced the recent launch of a Citizen Service Centre, which has already received enthusiastic public feedback.
BACCO General Secretary Faisal Aleem stressed the importance of workforce readiness: “Skill development will make a big impact, especially for young people and freelancers.” He also mentioned plans to introduce incentives for call centre operations, aimed at attracting investment and expanding the domestic outsourcing base.
The event was also attended by BACCO President Tanvir Ibrahim, special guest Abu Sayeed, and several senior members of the association.
The two-day summit is being held at Senaprangan in Dhaka and concludes on Sunday. It has been jointly organised by BACCO, the ICT Division, the Bangladesh Telecommunication Regulatory Commission (BTRC), and the Ministry of Commerce.
Speaking at the inauguration as Chief Guest, Adviser for Industries and Housing and Public Works Adilur Rahman Khan said, “The BPO Summit is not just an industry conference—it is a national platform where technology, skilled human resources, and visionary thought converge to build bridges to future possibilities.”
This year’s summit features nine international-standard seminars and workshops, a job fair, entrepreneurship sessions, a freelancer platform, and a large-scale exhibition showcasing products and services from both local and international tech and BPO companies.